Bridging the information gap

Both mobile operators and device vendors face fierce competition, saturated markets, ever increasing consumer expectations and disruptive threats from various players. To maximize results, organizations must improve their efficiencies and keep their customers happy. With traditional approach, few facts are known about a customer’s actual experience and with “outside-in” experiential information that is sourced directly from mobile devices, we are building the the bridge to close the information gap.

Drive best customer experience

Studies confirm that most unhappy customers don’t complain to their mobile operator or device supplier, even when they experience outstandingly negative service. Dissatisfied customers tend to spend less, spread news about their negative experience to other consumers, and eventually churn. Without getting any direct complaints, companies are blind-sided about the problems until customers leave.
Our ambition is to develop intelligent analytics platform that empower organizations to deliver best customer experience.

Deliver actionable insights

A study from Accenture shows that as many as 27% of smartphone complaints relate to device and service performance. The proliferation of smartphones and new network technologies has created complex interactions between network services, device features and application usage.
Our platform provides contextual insights into how customers interact with mobile devices, from device usage to perceived network performance, empowering organizations to act fast and to make evidence-based business decisions that optimize their business processes and consequently have a positive impact on the bottom line.